Godaddy Review, Rating & Secret Unveiled 2015

Godaddy
our editors
22 reviews 2.91 of 5
Founded in 1997, Godaddy is one of the largest web hosting companies worldwide providing a large set of solutions about internet. Godaddy web hosting plans include shared web hosting, business web hosting, VPS, dedicated servers and cloud hosting. All their web hosting products come with a 99.9% uptime commitment and 24x7 customer support. Godaddy has good reputation on web hosting reliability in the community.

So far, GoDaddy has released 3 upgradable shared hosting plans to meet the demands of most normal web hosting users. Named Economy, Deluxe and Ultimate, the plans are priced at $6.99/mo, $8.99/mo and $14.99/mo. As the company offers a 50% discount now, the effective price is cut down to $3.49/mo, $4.49/mo and $7.49/mo for yearly billing. Note that no discount is applicable to monthly billing and quarterly billing.

Extras include 10 Fotolia photo credits, and a free .com, .co, .net or .org domain name (for yearly plans only). Besides, there is a 30 days money back guarantee which ensures that customers can get their money back for dissatisfaction. All is good, but if there is any limitation, it should be that the refund period is a little bit short, honestly.

GoDaddy has many data centers in US, Asia, Europe and Australia serving for global clients. But the speed the company delivers has always been controversial, criticized by a large number of webmasters. Therefore, for people hosting business sites or eCommerce websites, the company's service is not a good choice.
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Godaddy - Hosting Uptime Chart

Editorial Review
Customer Reviews
Hosting Plans

Godaddy Speed Review 2.00 of 5

There are many complaints about the slowness of GoDaddy shared web hosting in Google search. Is GoDaddy web hosting truly slow or just a rumour? To find out the truth, we have signed an account on the service and tested the speed of database queries, page generation, and page loading time. As a result, we find that GoDaddy is truly slow, approximately 230% slower than InMotion Hosting, a web host known for fast speed. The reasons may vary, but the main cause should be that the company has not put enough energy in enhancing the shared hosting service yet.

Godaddy Reliability Review 4.00 of 5

Godaddy lives up to its reputation in reliability. Godaddy guarantees 99.9%, and it operates 9 data centers in the US, Europe and so on, all of which are equipped with fully redundant UPS power system - addiitonal 50% redundant power. Besides, its technicians and engineers keep closely monitoring the data centers 24 hours a day 7 days a week.web hosting uptime. Furthermore, the infrastructure of Godaddy Linux web hosting offers backup and restore solutions to provide further peace of mind for customers.

Godaddy Control Panel Review 3.50 of 5

As is known, cPanel is the most easy-to-use control panel that provides a rich-featured interface within which there are tons of tools available for managing web hosting accounts and websites. Fortunately, GoDaddy adopts cPanel as control panel, with an easy-to-handle 1-click installer integrated.

With this control panel, webmasters can easily keep close attention to the server configuration and resource usage, and manage websites and all features quickly. And by using the installer, they are able to automate the installation of the most popular open source software like Drupal and Joomla with just several clicks.

Godaddy Feature Review 3.00 of 5

When price is the only factor that is taken into judgment, the service from GoDaddy is quite affordable. However, the situation is different when the combination of price and features is considered. For example, the primary Economy plan is purchasable at $3.49/mo, but it only allows hosting 1 website and includes 10 MySQL databases and 100 email accounts. Disk space is also strictly limited.

Moreover, even the Deluxe plan which costs as much as $8.99/mo comes with 100 email addresses only. For database features, the storage for a MySQL database is limited to 1 GB and that for MSSQL database is 200 MB. With these disadvantages, the plans offered by GoDaddy are far away from being cost-effective choices.

Godaddy Technical Support Review 3.00 of 5

GoDaddy has been offering responsive support service for years so that customers do not have to wait a long time for a professional solution. To get problems resolved instantly, they only need to send an email to the ready-to-help support team or make a call with the phone number shown at the top of the official site.

Besides, in the knowledgebase, there are a large amount of articles with detailed information about Email, domain names, web hosting, websites builder, SSL certificates, and other FAQs. From the articles, people can learn more information about hosting and find the right answers of most common issues.

The only limitation in this aspect is that there is no option for live chat support. This does not cause discomfort for native English speakers or those people who are not in emergency, but it does bring inconvenience to customers who need immediate assistance but have trouble in expressing themselves on phone.
  • from Saint Paul, Minnesota, United States
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    I have been with GoDaddy for 3 years. It is very fine when it is working, and its technical support is really good. Their technical support staffs are well trained, professional, friendly and patient, speaking native English. I have had issues for about 5 times, and each time I called for technical help and got instant respond and right answers, even at 4 am. Thanks very much!!!

    The 3 of 3 readers like this Godaddy review!
  • from Basking Ridge, New Jersey, United States
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    doesn't recommend web hosting

    My experience with Godaddy is not quite good, especially for their support. They didn't even reply to my emails in 2 days, and there is no help over live chat. I'm not sure in which way I can reach them and have my problem resolved.

    The 3 of 5 readers like this Godaddy review!
  • from Singapore
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    doesn't recommend web hosting

    Godaddy.com is awful. The tech support refused to fix a problem with the server my site was on. The server is very slow. It takes more than 30 seconds to load control panel. The tech support tried to blame it on a program I installed, This program is not active and no background processes exist and yet the still refuse to fix the problem. Instead they sent me a email explaining. How they JAIL you for using up the CPU when in reality my site did not use any of the CPU. I am going to cancel my account. I am also going to spread the word on all of the forums.

    The 1 of 2 readers like this Godaddy review!
  • from Fort Huachuca, Arizona, United States
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    doesn't recommend web hosting

    I'll make this public because I'm not ashamed to say, this is my last day with GoDaddy. Listen, I am not an unreasonable person. But when I pay $50/month, I expect someone to answer the phone within 3-5 minutes, MAX. Not that average of 15-20 minutes that it takes to get an experienced GoDaddy tech person on the line. Also, claims of 99.9% uptime are totally false. For no reason at all (as in, I wasn't sending any kind of extraordinary traffic), my site went down for longer than 12 hours, 5 times in the past year. If that's acceptable to you, go with GoDaddy. Otherwise, I'd say you can get managed cloud hosting with better hardware and cheaper prices elsewhere - and oh yea, other companies actually answer the phone! Peace out GoDaddy!

    The 4 of 7 readers like this Godaddy review!
  • from Bridgeport, Connecticut, United States
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    doesn't recommend web hosting

    Very poor technical support. I called into the support center, the staff could not address my issue timely and helped me create a ticket, but I waited for a couple of hours without response. Secondly, another staff told me their shared hosting support tickets would be resolved in 48 hours. How long a problem solving time they needed!

    The 1 of 2 readers like this Godaddy review!
  • from Columbus, Ohio, United States
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    doesn't recommend web hosting

    I paid to have my domain updated back on August 22 and it is still not updated today - Oct 17. I was then double billed in September for a non-working service. My service for the past two months has been a useless waste of my time and money because there was no service provided. No domain registered and could not log in after the upgrade. Today was the first opportunity I have had within my busy schedule to call and wait for an explanation. I was not given an explanation but was told it will be taken care of within two to three days. I was told this on my second call after not being able to get your service to work. The service is still not working. They did correct the double bill from September but have not offered me anymore for my hassles. At this point, I would not recommend GoDaddy.

    The 6 of 9 readers like this Godaddy review!
  • from Lansing, Michigan, United States
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    doesn't recommend web hosting

    It has taken 2 weeks to resolve an issue that we have been told multiple times was being handled. The support team did not accurately provide us the necessary items we needed to submit in phase one of initiating our SSL certificate. We placed our order on 9/20 (I have receipt documentation for everything), provided additional information on 9/22 and were given a 24 hour quote to completion. We contacted support every single day and were told it was being handled. On 9/26 we were told it would be completed within 5 hours and they had no idea why it was taking so long. On 10/1 I spoke with John B. and Chris M. who FINALLY isolated that the order was never even PUT THROUGH WITH COMODO. This is the most unprofessional service we have received with customer support. Customer support had no idea what was going on with our order. Unacceptable. This has delayed our build 11 days.

    The 5 of 5 readers like this Godaddy review!
  • from New York, United States
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    doesn't recommend web hosting

    It loads my sites very slowly, like 10 seconds to get my page loaded and I don't have any heavy stuff on my page only a simple WP without any plugins. I'm also testing site reliability with 'pingdom' and it's 85.30% uptime with 14 downtimes. They had issues with security breaching also but like 8 months ago. Support is awesome!

    The 10 of 15 readers like this Godaddy review!
  • from Columbus, Ohio, United States
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    Godaddy's grade has reduced from an A + just last year to an F this year. Multiple instances of downtime, full disks, poor server monitoring, inconsistent and inaccurate information from technical support staff. As I am writing this I am into the 12th hour of being offline with no specific resolution or eta. Needless to say I am no longer a happy customer. And now I am boarding a plane for a six hour flight cringing to see where things stand when I land.

    The 5 of 5 readers like this Godaddy review!
  • from Newark, New Jersey, United States
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    doesn't recommend web hosting

    It took over 2 days for GoDaddy tech support to change the domain name to the correct spelling. At first they told me there was not difference in the names and I had to point out like a parent to a child that there was a letter missing in the name. Then since the first domain name was incorrect my log in ID was no long the first 5 letters of my domain and this little problem took them only 45 minutes to tell me that they can not change the login id because it would mess up THEIR accounting. I guess they are more interested in themselves than satisfying a customer. Do NOT use this hosting site.

    The 4 of 6 readers like this Godaddy review!